Delete your Impact Tracker account and data
Last updated September 16, 2026
Impact Tracker is provided by Ringrust AB. You can start deletion in the app or contact us without reinstalling the app.
Delete your account in the app
- Open Impact Tracker and sign in to the account you want to delete.
- Go to Settings → Account → Delete account.
- Confirm your sign-in again and confirm account deletion.
The app waits for the server’s result before reporting that deletion is complete. If an error occurs, contact us rather than assuming that deletion is complete.
Request deletion without the app
Email ringrustfeedback@gmail.com with the subject Impact Tracker account deletion. Use the email address linked to your account where possible, and include your Impact Tracker username. If you cannot access that email address, explain this so that account ownership can be checked.
State whether you want to delete the account and associated information or only particular data, such as a feedback message. Do not send a password or verification code. Opening the email link does not submit a request; you must send the email.
What successful account deletion removes
- Your sign-in account, cloud profile and username search entry.
- Your profile and cover images stored for the account.
- Your owned cloud video-review and coaching-analysis records and calendar records.
- Conversations and messages involving your account, and supported follow, coaching and sharing relationships.
Information handled separately
- A server record of the deletion remains, including your account identifier, status, timestamps and technical cleanup results. This allows the outcome to be checked and failed cleanup to be investigated.
- Previously submitted feedback remains in the support mailbox; the account-deletion function does not remove those messages.
- Analytics, crash and other operational records are handled separately from your account’s cloud records.
- Other users’ training records are preserved. Links to your account are removed where supported, but historical participant names can remain.
- Local videos and review files on your phone, exported files in your media library and copies held by other people are separate and are not recalled by account deletion.
Feedback emails and technical account-deletion status records are archived indefinitely, with no fixed automatic deletion date. To request deletion of archived information that identifies you, email ringrustfeedback@gmail.com and specify the feedback or deletion record concerned. This is a separate request from deleting your account in the app.
See Storage, retention and deletion in the Privacy Policy for how these separate records and operational logs are handled. Do not uninstall the app while troubleshooting if you need to preserve local videos.